We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Frequently Asked Questions
Find Answers To All Your Questions
Orders
Return Policy
Customization and Transportation
Materials Used and How to Hang
What are my payment options?
How to track my order?
After shipment, we will send you a confirmation email to inform you of when your order starts shipping. You can track the package using the tracking number we provide.
How do I cancel or change my order?
Orders can be canceled and re - ordered at any time before they are shipped. Once an order is shipped, no changes or cancellations can be made to it.
What is your return policy?
We accept returns within14 days of delivery for unused items in their original packaging
How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
Do you support personalized customization? What is the customization process?
We fully support highly personalized customization services. You simply need to upload your favorite photos, pictures, or share your unique design concepts, and at the same time, select the desired customized size. If you have any other special requirements, please feel free to communicate with us through our website customer service or WhatsApp customer service. Once your requirements are clearly understood, our professional designers will assist in perfecting the design, and then immediately start the production process of the canvas painting. After the painting is completed, we will arrange delivery at the earliest opportunity to ensure that you can receive your exclusive work as soon as possible.
How does the packaging of canvas paintings ensure safe transportation?
We adopt professional packaging solutions to ensure that canvas paintings remain intact during transportation. Each canvas painting will first be sealed with plastic film to prevent dust, and then reinforced with a hard paper tube or a customized hard packaging box. The interior is filled with cushioning materials such as foam and bubble wrap to avoid squeezing and collisions.
What should I do if the canvas painting is damaged during transportation?
If the canvas painting you received is damaged during transportation, please contact us via email or online customer service within 48 hours after signing for it and attach clear photos of the damage. After verification, we will re-make it for you free of charge and arrange delivery to ensure that you can receive the intact product.
What materials are used for canvas paintings? Are they environmentally friendly?
Our canvas paintings are made of high-quality pure cotton canvas and printed with eco-friendly inks. These inks are free from harmful substances, feature vibrant and long-lasting colors, and meet international environmental protection standards during the production process, making them environmentally friendly. You can use them with confidence.
How do l hang my artwork?
The back of our artwork has pre - drilled holes, allowing it to be firmly installed on screws in the wall. There’s no need for hanging wires — just drive two screws into the wall, then place the artwork onto the screws, and it can be displayed firmly and flatly.
Orders
What are my payment options?
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
How to track my order?
After shipment, we will send you a confirmation email to inform you of when your order starts shipping. You can track the package using the tracking number we provide.
How do I cancel or change my order?
Orders can be canceled and re - ordered at any time before they are shipped. Once an order is shipped, no changes or cancellations can be made to it.
Return Policy
What is your return policy?
We accept returns within14 days of delivery for unused items in their original packaging
How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
Customization and Transportation
Do you support personalized customization? What is the customization process?
We fully support highly personalized customization services. You simply need to upload your favorite photos, pictures, or share your unique design concepts, and at the same time, select the desired customized size. If you have any other special requirements, please feel free to communicate with us through our website customer service or WhatsApp customer service. Once your requirements are clearly understood, our professional designers will assist in perfecting the design, and then immediately start the production process of the canvas painting. After the painting is completed, we will arrange delivery at the earliest opportunity to ensure that you can receive your exclusive work as soon as possible.
How does the packaging of canvas paintings ensure safe transportation?
We adopt professional packaging solutions to ensure that canvas paintings remain intact during transportation. Each canvas painting will first be sealed with plastic film to prevent dust, and then reinforced with a hard paper tube or a customized hard packaging box. The interior is filled with cushioning materials such as foam and bubble wrap to avoid squeezing and collisions.
What should I do if the canvas painting is damaged during transportation?
If the canvas painting you received is damaged during transportation, please contact us via email or online customer service within 48 hours after signing for it and attach clear photos of the damage. After verification, we will re-make it for you free of charge and arrange delivery to ensure that you can receive the intact product.
Materials Used and How to Hang
What materials are used for canvas paintings? Are they environmentally friendly?
Our canvas paintings are made of high-quality pure cotton canvas and printed with eco-friendly inks. These inks are free from harmful substances, feature vibrant and long-lasting colors, and meet international environmental protection standards during the production process, making them environmentally friendly. You can use them with confidence.
How do l hang my artwork?
The back of our artwork has pre - drilled holes, allowing it to be firmly installed on screws in the wall. There’s no need for hanging wires — just drive two screws into the wall, then place the artwork onto the screws, and it can be displayed firmly and flatly.